Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for troubleshooting and problem-solving? Lancar Prima is currently seeking a highly motivated and skilled IT Support specialist to join our dynamic team in Jakarta Utara. As the backbone of our operational technology, you will play a critical role in ensuring our digital infrastructure runs smoothly and efficiently.
In this position, you will be the go-to person for technical inquiries, hardware maintenance, and software deployment. We are looking for someone who excels at multitasking, communicates technical concepts effectively to non-technical users, and possesses a strong analytical mindset to resolve complex technical challenges.
Joining Lancar Prima means becoming part of an innovative environment where your technical expertise will directly impact company productivity. We offer a collaborative work culture, opportunities for professional development, and the chance to work with diverse systems in a growing business landscape.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network connectivity issues.
- Install, configure, and maintain workstation hardware, peripheral devices, and operating systems.
- Manage user accounts, email configurations, and access permissions across company systems.
- Monitor and perform routine maintenance on servers, routers, switches, and backup systems.
- Provide prompt on-site and remote troubleshooting assistance to employees to minimize downtime.
- Document technical issues, solutions, and internal IT policies in a centralized knowledge base.
- Coordinate with external vendors for hardware repairs and software license renewals.
- Assist in the implementation of new IT projects and system upgrades as required.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1-2 years of experience in an IT Helpdesk or technical support role.
- Strong understanding of Windows/macOS operating systems and office productivity suites.
- Experience with network troubleshooting (TCP/IP, LAN/WAN, DNS, DHCP) and VPNs.
- Familiarity with hardware components, printers, and mobile device management.
- Excellent analytical, problem-solving, and communication skills in both Indonesian and English.
- Ability to work independently and manage time effectively under minimal supervision.
- Willingness to handle occasional after-hours support or urgent system maintenance.