Deskripsi Pekerjaan
Join our dynamic ICT team as an IT Support Helpdesk Staff and become a vital part of our growing technology infrastructure. We offer a competitive compensation package, continuous professional development opportunities, and mentorship to accelerate your career growth. You'll work in a collaborative environment where your technical expertise directly impacts operational efficiency and user satisfaction. PT. Milenial Solusi Internusa is committed to fostering innovation and excellence in technology solutions, making this an ideal opportunity for passionate IT professionals seeking to expand their skills while contributing to meaningful projects.
Tanggung Jawab
- Provide first-level technical support to resolve hardware, software, and network issues
- Manage and respond to helpdesk tickets via phone, email, and chat systems
- Install, configure, and maintain computer systems, peripherals, and software
- Document incidents, resolutions, and IT assets using ticketing systems
- Collaborate with senior IT staff to escalate complex technical problems
- Conduct user training on IT systems and best practices
- Monitor system performance and implement preventive maintenance
Kualifikasi
- Minimum 1-2 years of experience in IT helpdesk or technical support role
- Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems
- Excellent troubleshooting and problem-solving skills
- Relevant certifications (CompTIA A+, Network+) preferred
- Fluent in English and Bahasa Indonesia
- Ability to work independently and prioritize tasks in a fast-paced environment