Deskripsi Pekerjaan
Join PT. Infomedia Nusantara (Telkom Group) as an IT Support Network Technician and play a vital role in maintaining our digital infrastructure. This position offers the opportunity to provide critical technical support for customer service teams while ensuring network reliability and security. As part of Indonesia's leading telecommunications group, you'll gain exposure to enterprise-level systems and collaborate with dynamic IT professionals. We offer competitive compensation and a collaborative environment focused on innovation and service excellence. This role is perfect for detail-oriented professionals passionate about solving technical challenges and supporting customer-facing operations in a fast-paced telecommunications environment.
Tanggung Jawab
- Manage and maintain network infrastructure to ensure optimal performance
- Provide technical support for customer service staff including hardware/software troubleshooting
- Diagnose and resolve network connectivity issues and system malfunctions
- Install, configure, and maintain network equipment and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with IT teams to implement security protocols and system updates
- Train users on proper IT usage and security best practices
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- Minimum 1-2 years of experience in network administration or technical support
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and security principles
- Proficiency in troubleshooting hardware, software, and connectivity issues
- Experience with customer service environments and end-user support
- Certifications (CompTIA Network+, CCNA) are highly desirable
- Excellent problem-solving and communication skills
- Ability to work independently and collaboratively in a team