Deskripsi Pekerjaan
Are you a tech-savvy professional looking to make a significant impact in a fast-paced environment? Kartika Sari, a renowned name in Bandung, is seeking a motivated and proactive IT Support Officer to join our growing technical team. In this role, you will be the backbone of our operational efficiency, ensuring that our infrastructure and digital systems run seamlessly.
We provide a supportive environment that values continuous learning and professional development. Whether you are troubleshooting hardware issues, managing network stability, or assisting staff with software configurations, you will be at the heart of our digital transformation journey. If you are passionate about problem-solving and eager to work with modern technology, we invite you to grow your career with us.
Tanggung Jawab
- Provide first and second-level technical support for all hardware, software, and network issues across the company.
- Monitor and maintain computer systems, servers, and peripherals to ensure high availability.
- Manage user accounts, system access, and security permissions across multiple platforms.
- Perform regular system updates, backups, and security patches to safeguard company data.
- Assist in the installation, configuration, and troubleshooting of workstations and office equipment.
- Maintain detailed documentation of IT inventory and technical troubleshooting logs.
- Collaborate with cross-functional teams to implement new software solutions and process improvements.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of proven experience in an IT Helpdesk or Technical Support role.
- Strong understanding of Windows/macOS operating systems and network protocols (TCP/IP, DNS, DHCP).
- Familiarity with cloud-based services and enterprise office suites (Office 365, Google Workspace).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Ability to work independently and manage multiple tasks under pressure.
- Willingness to travel between sites within the Bandung area if required.