Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for maintaining seamless digital operations? Infonet Mitra Sejati is seeking a dedicated IT Support Specialist to join our team in Jakarta Utara. In this role, you will be the backbone of our technical infrastructure, ensuring that our networks and hardware systems function at peak performance to support our business goals.
You will play a critical role in providing technical assistance, resolving hardware and software issues, and maintaining the reliability of our internal IT ecosystem. If you are a proactive problem solver who thrives in a fast-paced environment and possesses strong analytical skills, we want to hear from you!
Tanggung Jawab
- Manage and maintain the company's computer networks, servers, and communication systems.
- Provide prompt technical support to employees for hardware, software, and peripheral issues.
- Perform regular maintenance, updates, and optimization of IT equipment and infrastructure.
- Monitor network security and troubleshoot connectivity problems to minimize downtime.
- Assist in the installation and configuration of new hardware and software applications.
- Document technical issues and resolutions in a structured knowledge base for future reference.
- Ensure that all IT assets are tracked, documented, and properly maintained.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, helpdesk, or network administration roles.
- Strong understanding of LAN/WAN networking, TCP/IP, and Windows/Linux operating systems.
- Proficiency in troubleshooting hardware, software, and printer configurations.
- Strong interpersonal and communication skills with a customer-service oriented mindset.
- Ability to work independently and manage time effectively to meet deadlines.
- High attention to detail and a proactive approach to resolving technical bottlenecks.