Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career in a dynamic environment? We are seeking a dedicated IT Support Specialist to join our team in Denpasar Selatan. In this role, you will be the backbone of our daily technical operations, ensuring that our infrastructure runs seamlessly and our users have the support they need to succeed.
You will be responsible for diagnosing and resolving hardware and software issues, maintaining network connectivity, and providing proactive maintenance for our IT systems. This position is perfect for someone who is detail-oriented, possesses strong problem-solving skills, and is passionate about delivering excellent user support in a fast-paced setting.
Tanggung Jawab
- Provide primary technical support for hardware, software, and network connectivity issues.
- Perform regular maintenance and updates on workstations, servers, and peripherals.
- Monitor and troubleshoot daily IT operations to ensure system stability and minimal downtime.
- Manage user accounts, permissions, and access rights across internal systems.
- Assist in the deployment and configuration of new hardware and software installations.
- Maintain an accurate inventory of all IT assets and equipment.
- Provide timely and professional technical guidance to end-users via helpdesk ticketing systems.
Kualifikasi
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 1-2 years of proven experience in an IT support or helpdesk role.
- Strong working knowledge of Windows/macOS operating systems and office productivity suites.
- Familiarity with network protocols, VPN, and basic router/switch configuration.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and manage time effectively to meet service level agreements.
- Fluency in Indonesian and basic professional proficiency in English is preferred.