Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for troubleshooting and optimizing digital environments? PT. INSPIRASI MAJU JAYA is seeking a dedicated IT Support Specialist to join our growing team in Jakarta. In this role, you will be the backbone of our operational efficiency, ensuring that our infrastructure remains robust, secure, and user-friendly.
As an IT Support Specialist, you will play a critical role in bridging the gap between complex technical challenges and seamless user experiences. We are looking for a proactive problem-solver who can handle hardware deployments, software configuration, and routine maintenance with precision. You will have the opportunity to work with diverse systems and contribute to the company's technical stability in a fast-paced environment.
If you are committed to high-quality service, possess a strong aptitude for technology, and are looking to advance your career with a forward-thinking company, we encourage you to apply today.
Tanggung Jawab
- Manage the end-to-end installation, configuration, and maintenance of company hardware and software systems.
- Provide prompt technical support to employees, resolving hardware, software, and network-related issues.
- Maintain an accurate inventory of IT assets and manage equipment lifecycle.
- Perform regular system updates, security patches, and routine health checks to ensure optimal performance.
- Assist in the setup and management of office networking equipment and peripheral devices.
- Document technical procedures, FAQs, and support tickets to build a knowledge base for internal staff.
- Collaborate with other departments to ensure technical requirements are met for new projects or onboarding employees.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in hardware troubleshooting (PCs, laptops, printers, and network peripherals).
- Understanding of network concepts (LAN, WAN, Wi-Fi configuration, and basic troubleshooting).
- Familiarity with remote desktop tools and IT ticketing systems.
- Strong analytical and problem-solving skills with a customer-centric attitude.
- Excellent verbal and written communication skills in Indonesian (and English is a plus).