Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career with a reputable company? Siba Surya is seeking a proactive IT Support Specialist to join our team in Semarang. In this role, you will be the backbone of our technical operations, ensuring that our infrastructure remains robust and our employees are empowered to work efficiently.
You will play a critical role in maintaining our hardware, software, and network systems. We are looking for an individual who is not only technically proficient but also passionate about problem-solving and providing exceptional service. In return, we offer a competitive salary, comprehensive health insurance, and structured opportunities for professional development to help you reach your full potential in the IT industry.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network connectivity issues.
- Perform regular maintenance, troubleshooting, and updates on company workstations and peripherals.
- Manage user accounts, permissions, and security protocols across the company network.
- Collaborate with the infrastructure team to monitor system performance and identify potential bottlenecks.
- Install, configure, and maintain operating systems and business-critical software applications.
- Maintain accurate inventory records of all IT assets and equipment.
- Document technical procedures and provide user training on new systems and software updates.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of proven experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows OS, Microsoft Office 365, and basic network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with hardware components, printer troubleshooting, and peripheral installation.
- Strong analytical and problem-solving skills with a customer-centric attitude.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Effective communication skills in both Indonesian and English is a plus.