Deskripsi Pekerjaan
Are you a tech-savvy professional passionate about solving complex hardware and software challenges? UangMe is looking for a proactive IT Support Specialist to join our growing team in Depok. In this role, you will be the backbone of our internal operations, ensuring that our infrastructure runs seamlessly and that our team members have the tools they need to succeed.
As an IT Support at UangMe, you will handle day-to-day technical troubleshooting, manage system access, and assist in maintaining network integrity. We are looking for someone who excels in communication, possesses a high level of patience, and thrives in a fast-paced fintech environment. If you enjoy working with people as much as you enjoy working with technology, we want to hear from you.
Tanggung Jawab
- Provide timely first-level and second-level technical support to all employees regarding hardware, software, and peripheral issues.
- Perform installation, configuration, and maintenance of workstations, laptops, and mobile devices (Windows/macOS).
- Manage and maintain internal network connectivity, Wi-Fi systems, and office IT equipment.
- Administer user accounts and access rights for internal systems and company tools.
- Document technical issues and resolutions in a ticketing system to build an internal knowledge base.
- Coordinate with vendors for hardware repairs and software license renewals.
- Conduct regular system audits and security updates to ensure compliance with company policies.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in an IT Helpdesk or IT Support role.
- Strong troubleshooting skills in Windows/macOS operating systems and office productivity suites.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Good understanding of cybersecurity best practices and data privacy.
- Ability to explain technical concepts to non-technical staff in a clear and professional manner.
- Highly organized, detail-oriented, and able to manage multiple support tickets simultaneously.