Deskripsi Pekerjaan
Are you a hands-on IT professional with a passion for supporting manufacturing operations? Lemonilo Indonesia Sehat is seeking a highly skilled IT Support Specialist to join our dynamic team in Cikande, Banten. In this role, you will be the backbone of our site's digital infrastructure, ensuring that our manufacturing processes run seamlessly through reliable hardware, software, and network support.
You will work closely with our production and General Affairs (GA) teams to solve complex technical challenges, manage system uptimes, and implement IT improvements that drive efficiency. This is a perfect opportunity for someone who thrives in a fast-paced industrial environment and enjoys troubleshooting and optimizing IT systems from end-to-end.
Tanggung Jawab
- Manage and maintain day-to-day IT operational support for manufacturing equipment and office infrastructure.
- Ensure 100% uptime for production-critical systems, including workstations, printers, and scanners.
- Troubleshoot hardware, software, and network connectivity issues for on-site staff and production floor personnel.
- Coordinate with the General Affairs (GA) team to manage IT inventory and facility procurement.
- Perform regular system backups, antivirus updates, and security patching across all local endpoints.
- Provide technical training and support to end-users to maximize productivity and adherence to IT policies.
- Document IT incidents and create standard operating procedures (SOPs) for site-specific technical processes.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT Support, preferably within a manufacturing or industrial environment.
- Proficient in Windows OS, Active Directory, and basic network administration (LAN/WAN, Wi-Fi, VPN).
- Strong knowledge of hardware maintenance, including printers, CCTV systems, and barcode scanners.
- Ability to work independently with strong problem-solving skills and critical thinking in high-pressure situations.
- Effective communication skills to collaborate with cross-functional teams and management.
- Willing to be based in Cikande, Banten.