Deskripsi Pekerjaan
Join our dynamic team at Mitra Adiperkasa as an IT Support Specialist and play a crucial role in ensuring seamless technology operations across our retail stores. As the backbone of our technical infrastructure, you'll be responsible for troubleshooting, maintaining, and optimizing all store systems to deliver exceptional customer experiences.
We're seeking a technically proficient and customer-focused individual who thrives in fast-paced retail environments. In this role, you'll handle everything from point-of-sale systems to network connectivity, ensuring our stores operate efficiently at all times. Your expertise will directly impact our ability to serve customers and maintain smooth daily operations.
If you're passionate about technology and enjoy solving complex technical challenges while supporting retail operations, this opportunity offers an exciting career path with a leading retail company. You'll gain valuable experience in retail IT systems while working alongside a team of dedicated professionals.
Tanggung Jawab
- Provide technical support and troubleshooting for all store systems including POS terminals, computers, printers, and network equipment
- Install, configure, and maintain hardware and software systems across retail locations
- Monitor system performance and proactively address technical issues to prevent operational disruptions
- Train store staff on proper use of technology systems and best practices
- Document technical issues, solutions, and system configurations for future reference
- Collaborate with the IT team to implement system upgrades and improvements
- Ensure compliance with company IT policies and security protocols
- Respond to urgent technical issues during store hours to minimize business impact
Kualifikasi
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support, preferably in retail environment
- Strong knowledge of Windows operating systems and networking fundamentals
- Experience with POS systems and retail software applications
- Excellent problem-solving skills and ability to work under pressure
- Strong communication skills with ability to train non-technical staff
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous
- Ability to work flexible hours including weekends and holidays as needed