Deskripsi Pekerjaan
Are you a tech-savvy professional looking to elevate your career in a fast-paced, international environment? Our team is looking for a dedicated IT Support Specialist to join our dynamic tech division based in Jakarta. In this role, you will be the backbone of our overseas operations, ensuring that our technical infrastructure runs seamlessly while providing world-class support to our global users.
As an IT Support Specialist, you will work closely with cross-functional teams to troubleshoot complex technical issues, manage hardware deployments, and maintain robust system security. We value innovation, proactive problem-solving, and a commitment to excellence. We offer a competitive salary package, comprehensive health insurance, and structured career growth paths to help you reach your full potential.
If you are passionate about technology and thrive in a collaborative environment, we invite you to apply today and help us drive our digital transformation efforts forward.
Tanggung Jawab
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues across overseas branches.
- Manage end-to-end user onboarding, including workstation setup, software installation, and account configuration.
- Maintain and monitor server health, system backups, and data security protocols.
- Collaborate with global IT teams to implement new infrastructure solutions and software updates.
- Document technical processes, create knowledge base articles, and conduct training sessions for end-users.
- Monitor and troubleshoot VPN connectivity, VoIP systems, and remote access tools for international staff.
- Perform regular hardware audits and inventory management for the Jakarta office and remote sites.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in an IT Support or Help Desk role, preferably in a multinational company.
- Strong proficiency in Windows/macOS operating systems and Google Workspace or Microsoft 365 administration.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Firewalls).
- Excellent communication skills in English and Indonesian, with the ability to assist non-technical users effectively.
- Proven ability to troubleshoot hardware issues (laptops, printers, peripherals) under tight deadlines.
- Relevant certifications such as CompTIA A+, Network+, or CCNA are highly regarded.