Deskripsi Pekerjaan
Join our dynamic team at Boost Juice as an IT Support Specialist and become the backbone of our retail F&B technology infrastructure. In this critical role, you'll be responsible for ensuring our systems run smoothly, allowing our stores to deliver exceptional customer experiences every day.
We're looking for a tech-savvy individual who thrives in fast-paced environments and has a passion for problem-solving. As our IT Support Specialist, you'll be the go-to person for all technical issues across our retail locations, from POS systems to network connectivity and everything in between.
This position offers a unique opportunity to work at the intersection of technology and customer service in the vibrant F&B industry. You'll gain valuable experience supporting specialized retail systems while contributing to the success of a globally recognized brand.
If you're ready to take your IT career to the next level and make a tangible impact on our operations, we encourage you to apply today and join our growing team of tech professionals.
Tanggung Jawab
- Monitor and maintain computer systems, networks, and POS systems across retail locations
- Install, configure, and troubleshoot hardware and software components
- Provide technical support to resolve technical issues promptly and efficiently
- Implement security measures to protect company data and systems
- Document IT procedures, service requests, and resolutions
- Collaborate with vendors and suppliers for hardware and software solutions
- Train staff on new systems and provide ongoing technical guidance
- Ensure compliance with company IT policies and industry standards
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support, preferably in retail or F&B industry
- Strong knowledge of Windows operating systems and networking fundamentals
- Experience with POS systems and retail technology solutions
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to explain technical concepts to non-technical staff
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate are a plus