Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career in the heart of Jakarta? Superhelindo Jaya is seeking a dedicated and proactive IT Support Staff to join our dynamic team. In this role, you will be the backbone of our operational efficiency, ensuring that our office technology and systems run seamlessly to support our business goals.
You will work from our centrally located office in Jakarta Pusat, engaging directly with end-users and managing diverse technical challenges. We are looking for an individual who is not only skilled in hardware and software troubleshooting but also possesses excellent communication skills to provide top-tier technical support to our staff.
Join us to grow your technical expertise in a professional environment that values innovation and reliability. If you are passionate about problem-solving and IT infrastructure, we want to hear from you.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network issues.
- Maintain and troubleshoot office equipment, including laptops, desktops, printers, and peripherals.
- Install, configure, and upgrade software applications and operating systems (Windows/macOS).
- Manage user accounts, access permissions, and office security systems (CCTV, Biometrics).
- Monitor and maintain the office network infrastructure, including Wi-Fi, switches, and routers.
- Conduct regular system audits and ensure all software is patched and updated to meet security standards.
- Provide training and guidance to employees regarding technical best practices and cybersecurity awareness.
Kualifikasi
- Minimum Diploma (D3/S1) in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support, Helpdesk Technician, or similar role.
- In-depth knowledge of Windows OS, MS Office 365, and common business software.
- Solid understanding of LAN/WAN networking, IP addressing, and VPN configurations.
- Strong problem-solving skills and ability to diagnose technical issues quickly and effectively.
- Excellent communication skills with a customer-service oriented mindset.
- Ability to work independently and as part of a team in a fast-paced office environment.
- Fresh graduates with strong internship experience in IT support are encouraged to apply.