Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career with a global leader in the consumer goods industry? Indofood is seeking a highly motivated and detail-oriented IT Support Staff (Administration) to join our team in Jakarta Selatan. In this role, you will be the backbone of our IT operations, ensuring that our infrastructure, systems, and hardware run seamlessly to support our business objectives.
You will play a critical role in managing IT assets, deploying system updates, and acting as the primary point of contact for technical troubleshooting. We are looking for a proactive problem-solver who is not only skilled in technical maintenance but also possesses the communication skills to train end-users and ensure company-wide data security. If you are passionate about IT administration and want to work in a dynamic corporate environment, we invite you to apply.
Tanggung Jawab
- Manage and maintain company IT hardware and software assets, ensuring optimal performance and availability.
- Perform timely installation, configuration, and maintenance of workstation systems and business applications.
- Provide prompt technical troubleshooting support for end-users, resolving hardware, software, and network connectivity issues.
- Develop and conduct user training sessions to improve technical literacy and adherence to IT best practices.
- Monitor and maintain network infrastructure, including switches, routers, and firewalls to ensure high availability.
- Implement and enforce company-wide data security protocols and backup procedures to safeguard organizational information.
- Document IT support activities, service requests, and inventory records with high accuracy.
Kualifikasi
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in IT support, helpdesk, or IT administration roles.
- Strong understanding of Windows/Linux operating systems and Microsoft Office/Office 365 environments.
- Proficient in network troubleshooting, including TCP/IP, DNS, DHCP, and VPN configurations.
- Familiarity with IT asset management principles and inventory tracking software.
- Strong interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical users.
- Demonstrated ability to handle confidential data with integrity and professional discretion.
- Willingness to be based in Jakarta Selatan.