Deskripsi Pekerjaan
We are seeking a skilled IT Technical Support Specialist to join our growing IT team in Jakarta Raya. In this dynamic role, you will be instrumental in maintaining our organization's technological infrastructure. The position is versatile and may evolve into an IT Helpdesk, IT Field Support, or Desktop Operations Center (DCO) role, depending on your specific technical strengths and the company's current needs.
Your primary responsibility will be to deliver exceptional technical assistance to our employees, ensuring that all hardware and software issues are resolved efficiently and with minimal disruption to business operations. We are looking for a proactive problem-solver who thrives in a fast-paced environment and possesses a deep understanding of IT systems.
If you are passionate about technology and customer service, we want to hear from you. Join us and take your career to the next level!
Tanggung Jawab
- Provide first-line technical support via phone, email, and remote access tools to resolve hardware and software issues.
- Troubleshoot and repair computer peripherals, printers, network connections, and mobile devices.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of hardware and software licenses.
- Perform routine system maintenance, updates, and backups to ensure data integrity and system security.
- Install, configure, and deploy new workstations and applications for employees.
- Document all technical issues, resolutions, and procedures in the Helpdesk ticketing system.
- Provide on-site field support for complex technical problems that cannot be resolved remotely.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
- Minimum of 2-3 years of proven experience in IT Support, Helpdesk, or Desktop Support.
- Strong working knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and Active Directory.
- Familiarity with network protocols, troubleshooting LAN/WAN connectivity issues, and basic server administration.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong customer service orientation with a problem-solving mindset.
- Ability to work independently and collaborate effectively within a team environment.