Deskripsi Pekerjaan
Are you ready to bring your technical expertise to one of the world's most iconic vacation destinations? Club Med Bali is looking for a dedicated and energetic IT Technician to join our professional family. In this role, you won't just be fixing computers; you will be an essential part of the guest experience, ensuring that every digital touchpointāfrom seamless check-ins to high-speed guest Wi-Fiāoperates at the highest standard.
At Club Med, we believe that technology should empower human connection. As our IT Technician, you will oversee the maintenance and support of our entire technological ecosystem. This includes managing complex networks, maintaining hardware integrity, and providing rapid-response support to various departments across the resort. You will work in a fast-paced, multi-cultural environment where no two days are the same. Whether you are troubleshooting a connectivity issue in a luxury villa or optimizing back-office server performance, your work directly contributes to the happiness of our guests and the efficiency of our team.
The ideal candidate is a problem-solver at heart with a strong technical foundation and a passion for hospitality. You should be comfortable working with both hardware and software, and possess the communication skills needed to explain technical concepts to non-technical users. Join us and discover the 'spirit of Bali' while advancing your career with a global leader in all-inclusive luxury travel. We offer a vibrant workplace where your skills are valued and your professional growth is encouraged.
Tanggung Jawab
- Maintain and troubleshoot all resort IT infrastructure, including servers, workstations, and POS systems.
- Ensure high-speed internet connectivity and Wi-Fi coverage across the resort for guests and operations.
- Monitor and maintain local area networks (LAN), wide area networks (WAN), and network security protocols.
- Provide technical support and training to resort staff on various software applications and hardware usage.
- Manage hardware inventory, performing regular maintenance and coordinating repairs with external vendors.
- Implement and monitor data backup procedures and disaster recovery plans to ensure business continuity.
- Assist in the setup and technical support for resort events, conferences, and entertainment systems.
- Ensure compliance with global IT security standards and data protection policies.
Kualifikasi
- Diploma or Bachelorās degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Technician or in a similar technical support role, preferably in the hospitality industry.
- Solid understanding of networking concepts (TCP/IP, VLAN, DNS, DHCP) and hardware troubleshooting.
- Familiarity with Windows Server, Office 365, and Property Management Systems (e.g., Opera).
- Ability to communicate effectively in English and Bahasa Indonesia to assist international guests and local staff.
- Strong problem-solving skills and the ability to work independently under pressure.
- Willingness to work flexible hours, including weekends or on-call shifts, as required by resort operations.
- Certification in CCNA, CompTIA A+, or MCSA is a significant advantage.