Deskripsi Pekerjaan
Are you a Japanese-speaking professional looking to elevate your career in a dynamic, international corporate environment? Nufarm is seeking a highly motivated Japan Business Support Specialist to join our team in Setia Alam. In this critical role, you will act as the bridge between our operations and the Japanese market, ensuring seamless business continuity.
You will be responsible for providing comprehensive support to our Japan business unit, ranging from high-touch customer care to operational accounting and supply chain coordination. We are looking for an individual who is detail-oriented, comfortable navigating complex operational tasks, and capable of maintaining the highest standards of professional communication in both Japanese and English.
At Nufarm, you will join a global leader in agricultural solutions, working alongside a multicultural team dedicated to efficiency and excellence. If you have a passion for customer success and a knack for administrative precision, this is the perfect opportunity to make an impact.
Tanggung Jawab
- Serve as the primary point of contact for Japanese clients, managing inquiries, feedback, and resolution processes.
- Coordinate order processing and supply chain activities to ensure timely delivery to the Japanese market.
- Manage accounts receivable/payable activities, ensuring accurate documentation and compliance with local financial policies.
- Prepare and review periodic business reports for the Japan management team.
- Collaborate with cross-functional teams to resolve logistical or billing discrepancies.
- Maintain high levels of customer satisfaction through proactive communication and issue resolution.
- Ensure all internal documentation and data entries are accurate and up-to-date in our ERP system.
Kualifikasi
- Professional proficiency in Japanese (JLPT N2 or higher preferred) and English.
- Bachelor's degree in Business, Finance, Accounting, or a related field.
- Minimum 2 years of experience in Customer Service, Accounts Administration, or Business Support.
- Proficiency in MS Office Suite, particularly Excel, and familiarity with ERP systems (e.g., SAP, Oracle).
- Strong analytical skills with the ability to manage financial data with high accuracy.
- Excellent interpersonal skills and the ability to work effectively in a multi-timezone environment.
- Ability to work independently and manage competing priorities in a fast-paced setting.