Deskripsi Pekerjaan
Are you a fluent Japanese speaker looking for an exciting career opportunity in Cebu? Office Partners 360, a leading provider of business process outsourcing solutions, is seeking a highly motivated Japanese Bilingual Customer Service Representative to join our dynamic team!
As a key member of our customer support team, you will be the primary point of contact for our Japanese-speaking clients. You will handle inbound inquiries, provide accurate solutions, and ensure every customer interaction is a positive and memorable experience. We are dedicated to providing an exceptional work environment where your language skills are highly valued and your career can flourish.
At Office Partners 360, we believe in investing in our people. We offer a competitive compensation package, comprehensive benefits, and ample opportunities for professional growth. If you are passionate about customer service, possess strong communication skills in both Japanese and English, and are ready to take your career to the next level, we want to hear from you. Apply now and become part of our global team!
Tanggung Jawab
- Provide exceptional customer support to Japanese-speaking clients via phone, email, and live chat in both Japanese and English.
- Accurately identify, document, and resolve customer inquiries, complaints, and requests using our CRM systems.
- Escalate complex or unresolved issues to the appropriate internal teams while maintaining ownership and follow-through.
- Strive to meet and exceed key performance indicators, including customer satisfaction scores, first contact resolution, and average handle time.
- Maintain a deep understanding of our products, services, and processes to provide accurate and effective solutions.
- Collaborate with team members and other departments to enhance service quality and streamline operations.
- Adhere to company policies, procedures, and quality standards in all interactions.
Kualifikasi
- Native or near-native fluency in Japanese (both spoken and written). JLPT N1 or N2 certification is highly preferred.
- Business-level proficiency in English to effectively communicate with internal teams and for documentation.
- At least 1-2 years of experience in customer service, BPO, or a related industry is an advantage, but fresh graduates are welcome to apply.
- Excellent active listening, interpersonal, and communication skills.
- Strong problem-solving abilities and the ability to think critically under pressure.
- Proficient in using computers and standard office software (e.g., MS Office, CRM tools).
- Willingness to work onsite in Cebu, Philippines, and adapt to a shifting schedule (including nights, weekends, and holidays).
- Ability to work independently and as part of a collaborative team.