Deskripsi Pekerjaan
Are you ready to build a rewarding career with a global leader in customer experience? TTEC is seeking a dedicated Dayshift Energy Account Representative to join our thriving team in Quezon City. We are proud to offer a fixed weekend schedule, ensuring you have the perfect work-life balance while delivering exceptional service.
In this pivotal role, you will serve as the primary point of contact for customers, handling inquiries regarding energy services with professionalism and empathy. You will report directly to a Team Leader and work closely with colleagues to ensure the overall success of the team. Your contributions will directly enhance customer satisfaction and contribute to the company's growth.
Why You Will Love Working Here:
- Fixed Weekends Off: Enjoy your weekends without any work shifts.
- Dayshift Schedule: Work during daytime hours for a consistent routine.
- Competitive Compensation: Earn a monthly salary of ₱24,000 – ₱24,500.
- Global Exposure: Join a leading BPO provider with international clients.
We are looking for individuals who are proactive, detail-oriented, and eager to grow. If you have a passion for helping others and want to join a supportive environment, apply today!
Tanggung Jawab
- Handle inbound and outbound customer calls regarding energy account inquiries and service requests.
- Resolve customer complaints and issues efficiently to maintain high satisfaction scores.
- Document all customer interactions accurately and timely in the CRM system.
- Collaborate with the Team Leader and support staff to achieve daily and monthly team goals.
- Adhere to company quality standards, call scripts, and compliance policies.
- Identify and communicate potential process improvements to management.
- Build rapport with customers to ensure loyalty and repeat business.
Kualifikasi
- High school diploma or Bachelor’s degree (any field) is required.
- Excellent English communication skills (verbal and written) are essential.
- Basic computer proficiency and typing speed of at least 30 WPM.
- Previous experience in a call center or customer service role is preferred.
- Ability to work in a fast-paced environment with a positive attitude.
- Willingness to work on a Dayshift schedule.
- Strong problem-solving and multitasking abilities.