Deskripsi Pekerjaan
Join CGI as a Junior Back Office Call Center Agent and build a rewarding career in customer service excellence. This non-voice role offers the perfect foundation for growth in a global IT and consulting leader. We provide comprehensive training, competitive compensation packages including performance bonuses, and clear career advancement paths for dedicated team members. Work in a supportive environment where your organizational skills and attention to detail are valued. As part of our dynamic team, you'll contribute to delivering seamless customer experiences while developing transferable skills in data management, problem resolution, and digital communication. CGI fosters an inclusive culture that encourages continuous learning and professional development, making this ideal for motivated individuals seeking long-term career stability.
Tanggung Jawab
- Process customer account updates and transactions via digital channels (email, chat, internal systems)
- Investigate and resolve billing inquiries, account discrepancies, and service requests
- Maintain accurate customer records and documentation in CRM platforms
- Collaborate with cross-functional teams to resolve complex customer issues
- Ensure compliance with data security protocols and company policies
- Contribute to process improvement initiatives for back-office operations
- Provide written support for escalated customer concerns
Kualifikasi
- High school diploma or equivalent; college education preferred
- Excellent written English communication skills
- Strong attention to detail and data accuracy
- Basic proficiency in Microsoft Office Suite
- Ability to multitask in a structured digital environment
- Customer service mindset with problem-solving aptitude
- Willingness to learn proprietary systems and workflows
- No prior experience required for junior candidates