Deskripsi Pekerjaan
Are you a tech-savvy individual passionate about problem-solving and customer service? Pengiklan Anonim is seeking a motivated Junior IT Support professional to join our dynamic team. This entry-level position offers an excellent opportunity for you to develop your technical skills while supporting our organization's IT infrastructure and ensuring smooth operations.
As a Junior IT Support specialist, you will be at the forefront of our technical assistance, providing reliable support to employees across various departments. You'll gain hands-on experience with a wide range of technologies and systems while working alongside experienced IT professionals who will mentor and guide your professional growth.
Our company values innovation, collaboration, and continuous learning. We offer a supportive environment where your ideas are valued, and your contributions make a tangible impact. If you're eager to start your career in IT and develop a strong foundation in technical support, this position is the perfect stepping stone for your professional journey.
Tanggung Jawab
- Provide technical support to employees via phone, email, and in-person assistance
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist with software updates, security patches, and system backups
- Document support tickets and maintain accurate records of IT assets
- Collaborate with the IT team to implement new technologies and solutions
- Train employees on proper use of IT equipment and software applications
- Monitor system performance and report potential security threats
Kualifikasi
- Minimum of a diploma or bachelor's degree in Computer Science, Information Technology, or related field
- Basic knowledge of computer hardware, operating systems, and networking
- Familiarity with common software applications and troubleshooting techniques
- Strong problem-solving skills and ability to work under pressure
- Excellent communication skills and customer service orientation
- Ability to learn new technologies quickly and adapt to changing environments
- Attention to detail and strong organizational skills
- Basic understanding of IT security best practices