Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career with a rapidly growing industry leader? Global Digital Niaga is seeking a motivated and detail-oriented Junior IT Support Staff to join our dynamic IT operations team. In this role, you will play a critical part in maintaining the seamless functionality of our extensive infrastructure.
Currently, our IT Support team manages technical operations for over 300 retail stores, 45+ distribution centers, and more than 800 employees across the region. You will be at the forefront of problem-solving, providing essential technical assistance to ensure our business continues to operate efficiently. This is an exceptional opportunity for a recent graduate or early-career professional to gain hands-on experience in a high-scale, enterprise environment.
We are looking for an individual who thrives on troubleshooting complex issues, values excellent communication, and is eager to grow their technical expertise in a fast-paced retail and logistics ecosystem.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues across our network of 300+ stores and 45+ depots.
- Assist in the deployment, configuration, and maintenance of desktops, laptops, POS systems, and mobile devices for over 800 employees.
- Perform routine system checks and monitor infrastructure health to ensure high availability of services.
- Document technical incidents and resolutions in the ticketing system to maintain a comprehensive knowledge base.
- Collaborate with senior IT staff to troubleshoot and resolve network connectivity and peripheral equipment problems.
- Assist in managing user accounts, access permissions, and data security protocols.
- Provide prompt on-site or remote assistance to end-users to minimize operational downtime.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in IT Support or a Helpdesk role (fresh graduates with strong internship backgrounds are encouraged to apply).
- Strong knowledge of Windows OS, Microsoft Office 365, and basic network troubleshooting (TCP/IP, LAN/WAN).
- Familiarity with POS (Point of Sale) systems and retail hardware is a distinct advantage.
- Excellent analytical, problem-solving, and communication skills.
- Willingness to travel to operational sites within Jakarta Barat and surrounding areas when necessary.
- Ability to work independently and manage time effectively in a fast-paced environment.