Deskripsi Pekerjaan
HSBM is seeking passionate and motivated individuals to join our team as Junior Technical Support Specialists. In this dynamic role, you'll be at the forefront of resolving technical challenges while contributing to a culture of innovation and excellence. We value high learning agility, collaborative spirit, and unwavering commitment to safety and quality standards. If you're eager to grow in the IT field while making tangible impacts in a supportive environment, this opportunity is for you.
As part of our technical support team, you'll gain hands-on experience troubleshooting hardware/software issues, implementing best practices, and developing problem-solving methodologies. We provide comprehensive training programs and mentorship to accelerate your professional development. Join us in shaping the future of technical support while enjoying competitive compensation and career advancement opportunities.
Tanggung Jawab
- Diagnose and resolve technical hardware/software issues across organizational systems
- Provide responsive customer support via multiple channels (phone, email, chat)
- Document incident reports and maintain knowledge base articles
- Collaborate with senior technicians on complex system integrations
- Implement preventive maintenance protocols to minimize system downtime
- Train end-users on new technologies and system functionalities
- Adhere strictly to information security protocols and compliance standards
Kualifikasi
- Recent graduate or 1-2 years experience in IT support/helpdesk environments
- Strong problem-solving skills with analytical mindset
- Proficiency in Windows/Linux operating systems and network fundamentals
- Excellent verbal/written communication and interpersonal abilities
- Customer service orientation with patience and empathy
- Ability to work collaboratively in cross-functional teams
- Commitment to continuous learning and professional development
- Relevant certifications (CompTIA A+, Network+) preferred