Deskripsi Pekerjaan
Join Sinma Digital Sdn Bhd as a Key Accounts Assistant and become a vital part of our e-commerce success story. In this dynamic role, you'll drive operational excellence by managing product listings, processing customer orders, monitoring inventory levels, and generating performance reports. You'll collaborate with marketing teams to execute campaigns that boost engagement and ensure seamless account management for our valued clients. This position offers the perfect blend of administrative precision and strategic support, allowing you to directly impact business growth while honing your skills in digital commerce.
We're seeking a proactive professional who thrives in fast-paced environments and possesses a passion for optimizing customer experiences. You'll maintain critical data accuracy, troubleshoot operational issues, and contribute to continuous improvement initiatives. With competitive compensation and a collaborative culture, this role is ideal for individuals looking to advance their careers in e-commerce operations and account management.
Tanggung Jawab
- Manage and update product listings across e-commerce platforms to ensure accuracy and visibility
- Process customer orders efficiently, ensuring timely fulfillment and addressing inquiries
- Monitor inventory levels and coordinate with suppliers to maintain optimal stock
- Generate performance reports on sales metrics, customer activity, and campaign effectiveness
- Assist in planning and executing digital marketing campaigns to drive engagement
- Support key account management through proactive communication and relationship building
- Identify and resolve operational issues to ensure seamless account performance
- Collaborate with sales and marketing teams to align strategies with business goals
Kualifikasi
- Diploma or degree in Business Administration, Marketing, E-commerce, or related field
- Minimum 1-2 years experience in administrative or customer support roles
- Proficiency in e-commerce platforms (Shopify, WooCommerce) and MS Office Suite
- Strong organizational skills with attention to detail and accuracy
- Excellent communication and interpersonal abilities for stakeholder interactions
- Basic knowledge of digital marketing principles and CRM systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proactive problem-solving mindset with analytical thinking capabilities