Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for client success? Rentokil Initial, a global leader in business services, is seeking a motivated Key Accounts Coordinator to join our high-performing team in Singapore. In this pivotal role, you will act as the primary point of contact for our most valued clients, ensuring seamless service delivery and driving account growth.
As our Key Accounts Coordinator, you will be instrumental in managing the lifecycle of customer inquiries, preparing high-impact proposals, and coordinating complex service requirements. You will work closely with our sales and operations teams to ensure that Rentokil’s commitment to excellence is reflected in every interaction. If you thrive in a fast-paced environment and take pride in providing exceptional administrative and client-facing support, we invite you to grow your career with us.
Tanggung Jawab
- Manage and respond to all incoming sales enquiries and service requests from key account customers with a focus on timely resolution.
- Prepare accurate and professional business proposals, quotations, and service add-on documentation.
- Coordinate with internal cross-functional teams to ensure smooth service execution and customer satisfaction.
- Maintain and update customer records, ensuring all account information is current and compliant with company standards.
- Support the sales team by managing administrative tasks, including report preparation and appointment scheduling.
- Monitor account performance metrics and assist in the preparation of regular review reports for key stakeholders.
- Resolve client concerns and escalations effectively, ensuring a high level of customer loyalty and retention.
Kualifikasi
- Diploma or Degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in account management, sales support, or office administration.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software experience is a plus.
- Strong interpersonal and communication skills with the ability to build rapport with diverse stakeholders.
- Excellent organizational and time-management skills, with the ability to handle multiple priorities.
- Detail-oriented mindset with strong accuracy in documentation and numerical processing.
- Self-motivated, proactive, and capable of working independently in a fast-paced corporate environment.