Deskripsi Pekerjaan
Join our dynamic team as a Key Accounts Specialist and become the architect of our most valuable client relationships. This pivotal role requires a strategic partner who can drive revenue growth while delivering exceptional customer experiences. You'll leverage your commercial acumen to develop tailored solutions for top-tier clients, identifying new opportunities that align with their evolving needs. The ideal candidate thrives in a fast-paced environment, balancing proactive relationship management with data-driven decision making. Collaborate cross-functionally to ensure seamless service delivery and implement strategies that maximize client lifetime value. If you possess a passion for building lasting partnerships and transforming client challenges into growth opportunities, this role offers a platform to make a significant impact.
We seek a results-oriented professional who understands that key account success is built on trust, strategic alignment, and consistent value delivery. Your expertise will directly influence our market expansion and brand loyalty initiatives. This position requires a blend of commercial savvy, emotional intelligence, and operational excellence to navigate complex stakeholder landscapes while maintaining a customer-centric approach.
Tanggung Jawab
- Develop and execute strategic account plans to drive revenue growth and client retention
- Act as primary point of contact for top-tier clients, ensuring high-touch relationship management
- Identify cross-sell/upsell opportunities and collaborate with product teams to develop solutions
- Analyze client performance data to uncover trends and inform strategic recommendations
- Coordinate internal resources to deliver seamless client experiences and resolve escalations
- Prepare regular account reviews and strategic reports for executive stakeholders
- Monitor industry trends and competitive landscape to maintain client value propositions
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Minimum 3 years in B2B account management or key account development role
- Proven track record of meeting/exceeding sales targets in client-facing positions
- Advanced proficiency in CRM platforms (Salesforce, HubSpot) and data analysis tools
- Exceptional negotiation, communication, and stakeholder management skills
- Strategic thinking with ability to translate client needs into actionable plans
- Experience in retail/consumer products industry preferred