Deskripsi Pekerjaan
Join ModSquad as a Korean-English Bilingual Customer Support Representative for a leading global music streaming service! This remote role offers the opportunity to connect with music enthusiasts across Korea and English-speaking regions, providing exceptional support in both languages. You'll troubleshoot technical issues, resolve billing inquiries, and enhance user experiences while working flexibly from home.
As a key member of our dynamic team, you'll leverage your language skills to foster positive customer relationships and contribute to service excellence. This position is ideal for tech-savvy individuals passionate about music and digital platforms, offering competitive compensation and growth opportunities within a supportive remote environment.
Tanggung Jawab
- Deliver bilingual customer support (Korean/English) via chat, email, and phone channels
- Resolve technical issues related to streaming quality, account access, and platform features
- Process billing inquiries, payment discrepancies, and subscription modifications
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with global teams to improve service protocols and knowledge base
- Maintain high customer satisfaction scores through empathetic communication
Kualifikasi
- Native or fluent proficiency in Korean and English (written/spoken)
- 1+ years customer service experience, preferably in tech or streaming industries
- Proficiency with CRM tools and remote work technologies
- Strong problem-solving skills with attention to detail
- Ability to work independently and manage time effectively in remote settings
- Passion for music and familiarity with streaming platforms
- High school diploma or equivalent