Deskripsi Pekerjaan
About the Role
Cornerstone Global Partners is seeking a motivated L1 Customer Service Executive for our client’s e‑commerce operation based in Mid Valley City, Kuala Lumpur. This 12‑month contract (renewable) provides an excellent opportunity to join a leading online marketplace and develop your career in a dynamic, fast‑paced environment.
As the first point of contact for customers, you will handle a variety of inbound queries via phone, email, and live chat. Your primary focus will be to deliver top‑notch service, resolve product‑ and order‑related issues, and ensure a seamless shopping experience for users of the platform. You will be responsible for accurately logging all interactions in the CRM system, updating order statuses, and escalating complex cases to the appropriate team when needed.
The role offers comprehensive training on the company’s e‑commerce tools and processes, giving you a solid foundation in customer relationship management, product knowledge, and problem‑solving techniques. You will collaborate closely with the operations, logistics, and technical support teams to improve workflow efficiency and enhance customer satisfaction.
This position is ideal for individuals who thrive under pressure, enjoy interacting with diverse customers, and are eager to learn. By joining our team, you will gain valuable experience in the fast‑growing e‑commerce sector, develop transferable skills, and open doors to future career growth within the organization.
We pride ourselves on fostering a supportive, inclusive workplace where performance is recognized and development opportunities are abundant. If you are ready to contribute to a world‑class customer experience, we encourage you to apply today.
Tanggung Jawab
- Manage high volumes of inbound customer calls, emails, and chat inquiries with professionalism.
- Provide accurate product information, order status updates, and resolve complaints in a timely manner.
- Document all customer interactions and case details in the CRM system to ensure data integrity.
- Identify trends in common issues and communicate feedback to improve processes.
- Collaborate with cross‑functional teams (logistics, technical support, and sales) to ensure swift case resolution.
- Meet individual KPI targets for response time, first‑call resolution, and customer satisfaction.
Kualifikasi
- Minimum SPM/Certificate or equivalent; fresh graduates are encouraged to apply.
- Proficiency in English and Bahasa Malaysia (both written and spoken).
- Strong communication and interpersonal skills with a customer‑first mindset.
- Basic computer literacy (MS Office, email, and internet).
- Ability to work rotating shifts, including weekends and public holidays.
- Prior experience in a call centre or customer service environment is an added advantage.
- Demonstrated problem‑solving abilities and a positive attitude.
- Team player who can adapt quickly in a fast‑paced environment.