Deskripsi Pekerjaan
Are you an IT support expert ready to elevate your career in the dynamic banking sector? Sigma Global Technology seeks a motivated L1 Support Engineer to join our innovative team. This role offers unparalleled opportunities for professional growth, industry-specific training, and flexible work arrangements that empower you to excel while maintaining work-life balance.
As a vital member of our banking IT support team, you'll be the first point of contact for resolving technical challenges across critical banking systems. We provide comprehensive training programs to enhance your expertise in financial technologies, security protocols, and customer service excellence. Join us in shaping the future of banking technology while enjoying competitive compensation and a collaborative work environment.
Tanggung Jawab
- Provide first-level technical support for banking applications, systems, and infrastructure
- Diagnose and resolve hardware/software issues across banking platforms
- Deliver remote and on-site technical assistance to banking clients
- Document all incidents, solutions, and preventive measures
- Collaborate with L2/L3 teams for complex issue escalation
- Monitor system performance and security protocols
- Conduct user training on banking software and security practices
- Implement ITIL best practices in service delivery
Kualifikasi
- Diploma/Bachelor's degree in IT, Computer Science, or related field
- 1-3 years experience in IT support, preferably banking/finance sector
- Strong knowledge of Windows/Linux OS, networking, and security fundamentals
- Experience with banking systems (Core Banking, Payment Gateways) is advantageous
- Excellent troubleshooting and customer communication skills
- Relevant certifications (CompTIA A+, Network+, ITIL) preferred
- Ability to work independently and in team environments
- Proficiency in Bahasa Indonesia and English