Deskripsi Pekerjaan
Are you an enthusiastic, highly organized, and client-focused individual with a passion for education and a knack for building strong relationships? Search Personnel is thrilled to partner with a reputable learning institution in the Central Region of Singapore to recruit a dynamic Learning Centre Officer/Manager. This pivotal role offers a unique opportunity to be at the heart of our client's vibrant learning community, acting as the primary point of contact for parents and a key driver of centre success.
As a Learning Centre Officer/Manager, you will be instrumental in creating an exceptional experience for both prospective and existing families. Your responsibilities will span from warmly onboarding new parents and guiding them through our enriching programs, to actively driving engagement initiatives and supporting conversion efforts for potential leads. You'll play a critical role in managing administrative tasks and maintaining our CRM system, ensuring seamless operations. Above all, you will cultivate strong, lasting relationships with parents, understanding their needs and ensuring their children thrive in our supportive environment.
If you possess exceptional communication skills, a proactive approach, and a genuine desire to make a tangible impact on students' educational journeys, this role is for you. We are looking for a professional who thrives in a fast-paced, engaging setting and is committed to fostering a positive and productive learning atmosphere. This is an exciting chance to contribute significantly to a leading educational institution and advance your career within a supportive team. Join us in shaping the future of our learners!
Tanggung Jawab
- Warmly welcome and onboard new parents, providing comprehensive information about learning centre programs, policies, and benefits.
- Drive lead generation efforts through various channels and actively engage with prospective parents to support enrolment conversions.
- Manage the learning centre's Customer Relationship Management (CRM) system, ensuring accurate data entry, tracking parent interactions, and follow-ups.
- Build and maintain strong, positive relationships with parents, acting as a primary point of contact for inquiries, feedback, and support.
- Oversee daily administrative operations of the centre, including scheduling, resource management, and general office duties.
- Coordinate and support parent engagement activities and events to foster a strong community spirit and enhance overall satisfaction.
- Assist in fee collection, invoicing, and basic financial record-keeping as required.
- Collaborate effectively with teaching staff and management to ensure a cohesive and high-quality learning experience for all students.
Kualifikasi
- Diploma or Bachelor's degree in Business Administration, Marketing, Education, or a related field.
- Proven experience (2-4 years) in a customer service, administrative, sales support, or centre management role, preferably within the education or service industry.
- Excellent interpersonal and communication skills (written and verbal) with the ability to build rapport quickly.
- Strong organizational skills and meticulous attention to detail, capable of managing multiple tasks efficiently.
- Proficiency in using CRM software and standard office applications (MS Office Suite).
- A proactive, results-oriented attitude with a strong commitment to service excellence.
- Ability to work independently and as part of a team in a dynamic environment.
- Genuine passion for education and a desire to contribute positively to children's learning journeys.