Deskripsi Pekerjaan
Elevate Your Career with Malaysia’s Premier Retail Chain
Are you a digital-savvy professional with a passion for customer retention and online growth? KK Group of Companies, the powerhouse behind the iconic KK Super Mart, is looking for a dynamic Loyalty & E-Commerce Executive to join our expanding digital team in Bandar Tasik Selatan. This is a pivotal role designed to bridge the gap between traditional retail excellence and modern digital convenience.
As part of our E-commerce division, you will be at the forefront of our digital transformation. You will not only maintain our presence across major online marketplaces but also play a crucial role in nurturing customer loyalty through our dedicated membership programs. Your goal will be to enhance the end-to-end customer journey, ensuring that every interaction with our brand—whether on an app or a web store—is seamless, rewarding, and efficient.
We offer a vibrant work environment where innovation is encouraged. If you have a knack for data-driven marketing, platform management, and customer relationship management (CRM), this is the perfect opportunity to make a tangible impact on one of Malaysia’s most recognizable household brands. Join us in shaping the future of retail convenience!
Tanggung Jawab
- Manage and optimize official stores on e-commerce platforms including Shopee, Lazada, and TikTok Shop.
- Oversee the KK Super Mart loyalty program, ensuring high user engagement and retention through the mobile app.
- Plan and execute digital marketing campaigns, including seasonal sales, flash deals, and exclusive member promotions.
- Monitor inventory levels for online channels and coordinate with the warehouse team for timely order fulfillment.
- Analyze customer purchasing patterns and loyalty data to provide actionable insights for business growth.
- Maintain and update product listings with SEO-optimized titles, descriptions, and high-quality imagery.
- Respond to customer inquiries and resolve issues across various digital touchpoints to maintain high service ratings.
- Collaborate with the marketing team to align online strategies with offline retail goals.
Kualifikasi
- Bachelor’s Degree in Marketing, Business Administration, E-commerce, or a related field.
- Minimum of 1-2 years of experience in E-commerce operations or CRM/Loyalty management.
- Hands-on experience with Seller Center tools (Shopee, Lazada, etc.) and CMS platforms.
- Strong understanding of customer loyalty psychology and retention strategies.
- Excellent communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
- Data-driven mindset with proficiency in Microsoft Excel for reporting and analysis.
- Ability to multitask and thrive in a fast-paced, high-volume retail environment.
- Creative problem-solver with a customer-first approach.