Deskripsi Pekerjaan
Are you an experienced leader in retail or property management seeking a new challenge? Primer Group Of Companies is looking for a dedicated Mall Head (Manila) to take the helm of our mall operations. In this key leadership role, you will partner with the Area Manager to drive the strategic success of our commercial property, ensuring a world-class experience for both tenants and shoppers.
As the Mall Head, you will be responsible for the holistic management of mall activities. This includes overseeing store operations, mentoring a large team of staff, and implementing rigorous service standards to maximize sales performance. You will act as the operational bridge, translating high-level strategies into actionable plans that enhance market presence and tenant relations. If you are passionate about real estate management and possess a keen eye for operational excellence, this is the opportunity to shape the future of our shopping destination.
Tanggung Jawab
- Support the Area Manager in the daily oversight of mall store operations and facility management.
- Monitor and evaluate staff performance, conducting regular coaching and performance reviews.
- Ensure strict adherence to service standards and brand guidelines across all operations.
- Analyze sales reports and market insights to identify growth opportunities and operational improvements.
- Coordinate effectively with property management teams and major tenants.
- Manage operational budgets, including utility expenses and maintenance costs.
- Address and resolve tenant and customer complaints with professionalism and efficiency.
Kualifikasi
- Bachelor’s degree in Business Administration, Real Estate Management, or a related field.
- Minimum of 5 years of experience in retail management, property operations, or mall administration.
- Proven track record of leading teams and managing large-scale operations.
- Strong leadership, communication, and interpersonal skills.
- Deep understanding of market analysis, sales strategies, and customer relationship management.
- Ability to work flexible hours, including weekends, holidays, and evenings as required.
- Proficiency in using property management software and Microsoft Office suite.