Deskripsi Pekerjaan
We are seeking a dynamic Mall Operation Executive to drive operational excellence in our vibrant retail environment. As a key leader in mall management, you'll orchestrate seamless operations between outsource vendors and in-house teams to optimize performance, enhance customer experiences, and maximize profitability. This role requires strategic oversight of daily activities, including facility management, vendor coordination, safety compliance, and team leadership. You'll implement efficiency initiatives, resolve operational challenges, and ensure all mall activities align with brand standards and business objectives. The ideal candidate thrives in fast-paced retail environments and possesses a proven ability to deliver results through collaborative vendor management and team empowerment.
Tanggung Jawab
- Oversee daily mall operations to ensure optimal performance and efficiency
- Manage relationships with outsource vendors to meet service level agreements
- Lead and supervise in-house operations team, including training and performance management
- Implement safety protocols and emergency response procedures
- Coordinate maintenance, cleaning, and security services
- Monitor operational KPIs and prepare performance reports
- Collaborate with marketing and leasing teams for promotional events
- Ensure compliance with mall policies and regulatory requirements
Kualifikasi
- Bachelor's degree in Business Administration, Retail Management, or related field
- Minimum 3 years of experience in mall or retail operations management
- Proven vendor management and contract negotiation skills
- Strong leadership and team development capabilities
- Excellent problem-solving and decision-making abilities
- Knowledge of retail industry standards and best practices
- Proficient in operational management software and MS Office
- Fluent in English and Bahasa Malaysia