Deskripsi Pekerjaan
Join our dynamic team as a Mall Operations Manager and play a pivotal role in ensuring the seamless and optimal operation of our shopping destination. This critical position drives business growth by overseeing daily mall functions, enhancing customer experiences, and fostering productive tenant relationships. You'll lead cross-functional teams, implement strategic operational improvements, and maintain compliance with safety standards while maximizing foot traffic and revenue. If you're a results-oriented leader with a passion for retail excellence and a commitment to creating vibrant commercial spaces, we invite you to contribute to our thriving mall ecosystem.
Tanggung Jawab
- Oversee daily mall operations including maintenance, security, and cleanliness protocols
- Manage and supervise mall staff, including hiring, training, and performance evaluation
- Coordinate with tenants to ensure compliance with mall policies and operational standards
- Develop and implement strategic plans to enhance customer experience and drive sales growth
- Monitor and optimize mall budgets, expenses, and operational efficiency
- Respond to emergencies and resolve operational issues promptly and effectively
- Collaborate with marketing teams to execute promotional events and tenant initiatives
Kualifikasi
- Bachelor's degree in Business Administration, Management, or related field
- Minimum 5 years of experience in mall or retail operations management
- Proven leadership skills with team management experience
- Strong knowledge of retail operations, tenant relations, and facility management
- Excellent communication and problem-solving abilities
- Proficiency in budget management and financial reporting
- Ability to work under pressure and make data-driven decisions