Deskripsi Pekerjaan
Are you a strategic leader with a passion for retail excellence? Octomate is looking for a dynamic Mall Operations Manager to join our team at a premier location in Kallang. As part of a leading MNC, you will be at the forefront of driving operational efficiency, enhancing tenant relationships, and ensuring an unparalleled visitor experience.
In this role, you will oversee the day-to-day management of mall operations, ensuring that all facilities meet the highest standards of safety, cleanliness, and functionality. You will lead cross-functional teams, manage vendor contracts, and implement innovative strategies to optimize mall traffic and revenue. This is an exciting opportunity for an experienced professional looking to make a significant impact within a fast-paced, professional, and supportive MNC environment.
Tanggung Jawab
- Oversee daily mall operations, including facilities management, security, and cleaning services.
- Foster strong relationships with tenants to ensure high occupancy rates and operational alignment.
- Manage and monitor operating budgets, ensuring cost-effectiveness without compromising service quality.
- Develop and implement SOPs to streamline mall procedures and improve overall efficiency.
- Coordinate with marketing teams to support events, promotions, and seasonal activations.
- Ensure full compliance with all health, safety, and fire regulations for the premises.
- Lead and mentor operations staff to achieve excellence in customer service and incident management.
- Prepare comprehensive management reports on footfall, operational expenditure, and tenant feedback.
Kualifikasi
- Bachelor’s Degree in Real Estate, Business Administration, Property Management, or a related field.
- Minimum 5-7 years of experience in mall operations, property management, or retail management.
- Strong understanding of local regulatory standards related to building operations and public safety.
- Proven track record in managing vendors, contractors, and tenant communications.
- Excellent leadership skills with the ability to manage diverse teams in a high-pressure environment.
- Strong analytical and problem-solving capabilities.
- Proficient in MS Office and property management software.
- Ability to work effectively in an office-based, full-time capacity.