Deskripsi Pekerjaan
Are you a recent graduate eager to kickstart your career in a dynamic global environment? Silverstreet is seeking a detail-oriented Managed Services Coordinator to join our growing team in the Central Region. In this pivotal role, you will act as the vital bridge between our clients and our internal operations, ensuring seamless service delivery and efficient communication.
We offer a fantastic opportunity for individuals looking to develop their skills in customer support, operations management, and digital communications. As a Managed Services Coordinator, you will play a key role in optimizing our service processes, supporting our technical teams, and ensuring our clients receive top-tier support. You will gain hands-on experience in a fast-paced setting, working alongside industry professionals to solve complex problems and enhance user satisfaction. This position is perfect for graduates who possess strong organizational skills, a proactive attitude, and a desire to grow within a reputable organization.
Tanggung Jawab
- Coordinate daily operations and service requests to ensure timely delivery and high-quality standards.
- Manage client communications, including inquiries, feedback, and regular status updates.
- Support the implementation and maintenance of digital communication tools and platforms.
- Assist in troubleshooting technical issues and escalating them to senior teams when necessary.
- Maintain accurate records and documentation of all service activities and client interactions.
- Collaborate with cross-functional teams to improve service workflows and operational efficiency.
- Conduct research to identify process improvements and best practices in managed services.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Recent graduate or student on track to graduate soon with a keen interest in operations.
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Excellent written and verbal communication skills in English.
- Ability to multitask, prioritize tasks, and meet tight deadlines in a fast-paced environment.
- Problem-solving mindset with a keen attention to detail.
- Experience in customer service or administrative support is a plus.