Deskripsi Pekerjaan
Are you a retail visionary with a passion for driving customer excellence? Mynews is seeking a dynamic Manager, In-Store Experience to elevate our retail footprint in the heart of Kuala Lumpur. In this pivotal role, you will be the architect of our in-store journey, ensuring every touchpoint reflects our brand promise and drives operational excellence.
You will leverage data-driven insights to optimize merchandising layouts, enhance floor productivity, and foster an environment where customers feel prioritized. We are looking for an innovative leader who can bridge the gap between high-level strategy and floor-level execution, ensuring that our stores are not just places of commerce, but hubs of convenience and engagement.
Tanggung Jawab
- Develop and execute comprehensive in-store experience strategies to increase customer satisfaction and dwell time.
- Analyze store performance data to identify trends and implement actionable improvements in merchandising and layout.
- Collaborate with cross-functional teams to ensure promotional campaigns are flawlessly executed at the store level.
- Monitor competitor activity and industry benchmarks to maintain a market-leading retail environment.
- Mentor and coach store staff on service excellence and visual merchandising best practices.
- Manage inventory flow and store appearance to align with brand standards and operational efficiency.
- Prepare regular reports for management regarding in-store performance metrics and customer feedback.
Kualifikasi
- Bachelor’s Degree in Business, Retail Management, Marketing, or a related field.
- Minimum 3-5 years of proven experience in retail operations, merchandising, or customer experience management.
- Strong analytical mindset with the ability to translate complex data into clear, strategic actions.
- Demonstrated success in leading and motivating diverse retail teams.
- Exceptional organizational skills with a high attention to detail in a fast-paced environment.
- Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
- Proficiency in retail management software and MS Office Suite.