Deskripsi Pekerjaan
Join Pru Life UK's dynamic team as a Managerial Professional and embrace the flexibility of remote work in Candaba, Pampanga. This unique opportunity allows you to lead and drive excellence in customer service operations while enjoying the comfort of working from home. As a key member of our call center leadership team, you'll shape customer experiences, optimize team performance, and contribute to our mission of delivering exceptional financial services. We offer a competitive monthly salary package and a supportive environment where your managerial skills can truly flourish. If you're a results-driven leader seeking work-life balance without compromising career growth, this role is tailored for you.
Tanggung Jawab
- Lead and mentor customer service teams to achieve performance targets and service excellence
- Develop and implement strategies to enhance customer satisfaction and retention metrics
- Monitor team performance through KPI analysis and provide actionable coaching
- Handle escalated customer issues with professionalism and resolution-focused approach
- Collaborate with cross-functional departments to improve service delivery systems
- Conduct regular training sessions to upskill team members on products and processes
- Prepare comprehensive performance reports and improvement recommendations
Kualifikasi
- Bachelor's degree in Business Administration, Management, or related field
- Minimum 3 years of experience in managerial roles, preferably in call centers or customer service
- Proven track record of leading remote teams effectively
- Strong analytical skills with ability to interpret performance data
- Exceptional communication and interpersonal abilities
- Proficiency in CRM platforms and customer service technologies
- Resident of Candaba, Pampanga or willing to relocate