Deskripsi Pekerjaan
Are you a dynamic communicator with a passion for driving brand growth and delivering exceptional customer experiences? Our team is seeking a motivated Marketing & Customer Engagement Specialist to join our office in Kebayoran Lama. This role is perfect for a professional who thrives on building meaningful connections with clients while executing impactful marketing strategies.
As the frontline of our communication, you will be responsible for managing web inquiries, WhatsApp business communications, and email support, ensuring that every lead is nurtured with precision and professionalism. You will play a pivotal role in converting inquiries into loyal customers by providing accurate information and maintaining our brand voice across all digital touchpoints.
Tanggung Jawab
- Manage and respond to all incoming customer inquiries across WhatsApp, email, and web chat channels promptly.
- Maintain a high conversion rate by providing accurate product/service information to potential leads.
- Assist in the execution of daily marketing activities to increase brand awareness and engagement.
- Monitor and track communication metrics to optimize response times and customer satisfaction.
- Collaborate with the sales team to ensure seamless hand-offs and consistent brand messaging.
- Handle customer feedback, complaints, and follow-ups with a solution-oriented mindset.
- Create and maintain reports on lead generation performance and customer interaction trends.
Kualifikasi
- Minimum of 1 year of proven experience in a marketing or customer-facing role.
- Strong interpersonal skills with a focus on delivering excellent customer service.
- Intermediate proficiency in managing WhatsApp Business, professional email correspondence, and web inquiry platforms.
- Excellent verbal and written communication skills in both Indonesian and English.
- Ability to work independently and manage multiple inquiries simultaneously in a fast-paced environment.
- Technologically savvy with experience using CRM tools or basic marketing software.
- Detail-oriented approach with a strong commitment to administrative accuracy.