Deskripsi Pekerjaan
Join our dynamic marketing team as a Repeat Order Specialist at BFI Finance Indonesia. This critical role focuses on nurturing existing customer relationships to drive repeat business and revenue growth. You'll leverage our comprehensive telesales database to identify high-potential clients, conduct personalized follow-ups, and execute strategic in-person visits to strengthen customer loyalty. This position offers the opportunity to become an expert in our financial products while making a tangible impact on customer retention and satisfaction. If you're passionate about relationship-driven marketing and thrive in a results-oriented environment, this role is your gateway to success in Indonesia's thriving financial sector.
Tanggung Jawab
- Execute follow-up campaigns on leads generated by Telesales team
- Conduct regular in-person visits to repeat order customers
- Develop and maintain strong customer relationships through consistent engagement
- Identify cross-selling and upselling opportunities during customer interactions
- Update and maintain accurate customer relationship management records
- Collaborate with sales team to optimize repeat order strategies
- Analyze customer feedback to improve service offerings
- Meet monthly repeat order sales targets
Kualifikasi
- Minimum D3/S1 degree in Marketing, Business, or related field
- Proven experience in sales, marketing, or customer relationship roles
- Strong communication and interpersonal skills
- Ability to work independently and manage time effectively
- Proficiency in CRM software and sales tools
- Residency in or willingness to relocate to Depok, West Java
- Target-driven mindset with track record of meeting KPIs
- Valid driver's license and reliable transportation for customer visits