Deskripsi Pekerjaan
Remote Raven is currently seeking two dedicated professionals to join our expanding team as Medical Admin Assistants and Customer Service Representatives. We are looking for individuals who possess a strong passion for healthcare and demonstrate exceptional organizational skills in a remote setting. In this pivotal role, you will serve as the first point of contact for patients, ensuring their needs are met with professionalism and care while supporting the administrative functions of our healthcare clients.
Your primary focus will be to streamline patient interactions, manage complex scheduling requirements, and maintain accurate records. We value a proactive approach to problem-solving and a commitment to patient satisfaction. This full-time position offers a competitive hourly rate and the flexibility of working remotely from Manila.
Tanggung Jawab
- Manage incoming patient calls and inquiries with a high degree of professionalism and empathy.
- Schedule, confirm, and reschedule medical appointments using digital calendars and phone systems.
- Update and maintain accurate patient records, medical histories, and insurance information.
- Assist with insurance verification and basic claims processing to ensure seamless billing.
- Coordinate communication between patients and medical staff to ensure timely treatment.
- Handle patient follow-ups and provide general information regarding healthcare services.
- Perform general clerical duties including data entry, filing, and document preparation.
Kualifikasi
- High school diploma or equivalent required; certification in medical assisting or healthcare administration is a plus.
- Previous experience in a medical administrative or customer service role.
- Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills in English.
- Ability to maintain strict confidentiality and handle sensitive patient data with discretion.
- Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Experience with Electronic Health Records (EHR) systems is highly desirable.