Deskripsi Pekerjaan
Hi-Precision Diagnostics is the leading diagnostic clinic in the Philippines, operating a vast network of branches nationwide. With a steadfast commitment to providing accurate, affordable, and accessible healthcare services, we prioritize the well-being of every Filipino. As part of our continuous expansion and dedication to service excellence, we are now inviting talented and customer-focused individuals to join our Mall of Asia (MOA) Branch as a Medical Receptionist / Encoder.
In this critical front-line role, you will be the first and most memorable point of contact for our valued patients. Your warm smile, professional demeanor, and efficient service will set the tone for their entire visit. You will be responsible for managing the flow of patients from registration to check-out, ensuring that every interaction is handled with the utmost care, respect, and attention to detail.
As a Medical Receptionist / Encoder, your day-to-day tasks will involve welcoming patients, answering inquiries, accurately encoding medical and personal data into our Health Information System, scheduling appointments, and coordinating with our medical technologists and billing department. Your ability to multitask and remain calm under pressure in a busy clinic environment is essential to success.
We aren't just looking for administrative skills; we are looking for a team player who shares our passion for healthcare and service. If you are proactive, personable, and detail-oriented, you will find a supportive and dynamic workplace at Hi-Precision Diagnostics. Grow your career with the industry leader where your contributions are recognized and your potential is nurtured.
Ready to join our family? Take the next step in your career and apply now!
Tanggung Jawab
- Greet and welcome patients with a warm, professional smile, ensuring a positive first impression of the clinic.
- Efficiently manage patient registration, check-in, and check-out procedures using the clinic's software system.
- Accurately encode patient demographics, medical history, and billing information into the company's electronic health record (EHR) system.
- Handle incoming and outgoing calls, schedule patient appointments, and manage the clinic's appointment calendar to optimize workflow.
- Respond to patient inquiries, requests, and concerns with empathy, providing clear information regarding clinic services, procedures, and requirements.
- Coordinate with medical technologists, phlebotomists, and physicians to ensure smooth patient flow and timely service delivery.
- Process payments, issue official receipts, and accurately balance the daily cash and collection report.
- Maintain the strict confidentiality and security of patient records in compliance with the Data Privacy Act and company policies.
Kualifikasi
- Bachelor’s degree in any 4-year course, preferably in Medical/Health Allied, Business Administration, or a related field.
- With at least 6 months to 1 year of experience in customer service, front desk, or an administrative role. Fresh graduates with exceptional interpersonal skills are welcome to apply!
- Excellent verbal and written communication skills in both English and Filipino.
- Proficient in MS Office applications (Word, Excel, Outlook) and comfortable with data encoding.
- Detail-oriented, highly organized, and capable of multitasking in a fast-paced clinical environment.
- Strong problem-solving skills and the ability to handle patient concerns with patience and good judgment.
- Willing to work on a shifting schedule, including weekends and holidays, at the Mall of Asia branch.
- Must be amenable to wearing a company uniform and maintaining a professional personal appearance.