Deskripsi Pekerjaan
Are you a detail-oriented and compassionate individual looking to make a significant impact in the healthcare sector? Hi-Precision Diagnostics, a leader in medical diagnostics, is seeking dedicated Medical Receptionists / Encoders to join our thriving team at the Iloilo Branch. This is an exciting opportunity to be the welcoming face of our clinic, providing exceptional patient care while ensuring precise and efficient data management.
At Hi-Precision Diagnostics, we pride ourselves on delivering accurate, reliable, and timely diagnostic services, and our front-liners are crucial to this mission. You'll play a vital role in creating a friendly and professional environment for our patients and maintaining the integrity of their medical records. Your precision in encoding patient information directly contributes to the accuracy of our diagnostic processes, making a real difference in patient health outcomes.
We offer competitive salaries and benefits, along with a supportive work environment, continuous learning opportunities, and pathways for professional growth within a well-established and respected healthcare organization. If you're passionate about patient care, possess excellent organizational skills, are meticulous with data, and are eager to contribute to a dynamic team dedicated to health and wellness in Iloilo City, we encourage you to apply and become a part of our commitment to excellence.
Tanggung Jawab
- Warmly greet, register, and direct patients, ensuring a positive first impression.
- Accurately schedule and confirm patient appointments via phone, email, and in-person, managing daily clinic flow.
- Precise and timely encoding of patient demographics, test requests, medical history, and other critical data into the clinic's information system.
- Handle incoming calls, answer inquiries, and provide clear information regarding services, procedures, and preparation instructions.
- Efficiently process payments, issue receipts, and manage daily cash and non-cash transactions, ensuring proper reconciliation.
- Maintain organized physical and electronic patient files, ensuring strict confidentiality and compliance with privacy regulations.
- Coordinate seamlessly with laboratory staff, nurses, and other departments to facilitate patient flow and service delivery.
- Perform general administrative duties such as scanning, filing, and managing office supplies to ensure smooth reception operations.
Kualifikasi
- Minimum of a High School Diploma or equivalent; a Vocational Certificate or college degree, especially in a health-related or administrative field, is an advantage.
- Proven experience (at least 1 year) as a Medical Receptionist, Encoder, Front Desk Associate, or in a similar administrative support role, preferably within a healthcare setting.
- Exceptional computer literacy and proficiency in MS Office Suite (Word, Excel) and experience with electronic medical records (EMR) or clinic management software.
- Excellent verbal and written communication skills with a professional and empathetic approach to patient interaction.
- Strong organizational abilities, meticulous attention to detail, and high accuracy in data entry and record-keeping.
- Ability to multitask effectively, prioritize responsibilities, and perform well under pressure in a fast-paced environment.
- A professional demeanor, reliable work ethic, and a genuine commitment to providing outstanding customer service.
- Knowledge of basic medical terminology and healthcare protocols is a distinct advantage.