Deskripsi Pekerjaan
Are you an experienced administrative professional looking to transition into a specialized global healthcare role? AIR SECRETARY is currently seeking a dedicated and detail-oriented Medical Secretary to provide high-level administrative support to Australian Specialist Doctors. In this remote-ready, full-time position, you will serve as the primary point of contact for an exclusive Australian clinic, ensuring seamless operations and exceptional patient service.
You will be working in a dynamic international environment, assisting medical professionals with patient scheduling, record management, and clinical communication. This is an excellent opportunity for candidates with a background in medical administration or customer service to grow their career with a company that values precision, professionalism, and high-quality healthcare support.
We are looking for someone who is tech-savvy, communicates clearly, and possesses the empathy required to support both doctors and their patients. If you are ready to elevate your career and work with leading medical specialists based in Australia, we invite you to join our growing team.
Tanggung Jawab
- Manage appointment scheduling, cancellations, and reschedules for Australian Specialist Doctors via electronic medical record (EMR) systems.
- Handle incoming patient inquiries via phone, email, and portals with a high degree of professionalism and empathy.
- Prepare, format, and distribute medical reports, letters, and referral documents accurately.
- Maintain patient records in strict compliance with privacy regulations and clinical standards.
- Coordinate with clinical staff and billing departments to ensure efficient administrative workflows.
- Monitor inbox traffic and triage urgent communications to doctors as required.
- Assist in the preparation of patient documentation for consultations and surgical bookings.
- Perform general administrative tasks including filing, faxing, and data entry with high accuracy.
Kualifikasi
- Previous experience as a Medical Secretary, Medical Assistant, or in a similar administrative role is highly preferred.
- Excellent command of the English language, both written and verbal, suitable for international communication.
- Strong computer literacy and proficiency with office software (MS Office, Google Workspace) and CRM/EMR tools.
- Ability to work autonomously in a fast-paced environment while maintaining attention to detail.
- Exceptional organizational and multitasking skills, with a proven ability to prioritize urgent medical requests.
- Willingness to adapt to Australian time zones and business protocols.
- Strong problem-solving skills and a proactive approach to office management.
- High school diploma or equivalent; certification in Medical Office Administration or related field is a plus.