Deskripsi Pekerjaan
Are you a highly organized and compassionate healthcare professional ready to take the next step in your career? Virtual and Beyond is seeking a dedicated Medical Virtual Assistant to join our dynamic team and provide exceptional support to a prestigious Singapore-based wellness and healthcare practice dedicated to holistic mental health, counselling, and overall patient well-being.
This role is pivotal to the smooth operation of the practice. You will manage patient schedules, coordinate telehealth sessions, handle sensitive medical records, and assist with billing and administrative tasks. We are looking for a proactive, tech-savvy individual with a strong background in healthcare administration and medical terminology who can hit the ground running.
We offer a competitive salary of PHP 36,000 per month, fully remote work flexibility, and a supportive team culture that values your contributions. If you are passionate about making a real difference in the healthcare industry from the comfort of your own home, we want to hear from you. Join Virtual and Beyond and build a rewarding future with us!
Tanggung Jawab
- Manage and coordinate patient appointments, including scheduling, rescheduling, and confirming appointments via phone and email.
- Conduct patient intake and data entry, collecting and verifying insurance information, medical history, and personal details.
- Handle medical billing support, including submitting insurance claims, processing payments, and following up on accounts receivable.
- Maintain accurate and up-to-date electronic health records (EHR) in compliance with healthcare regulations.
- Perform administrative duties such as medical transcription, managing correspondence, and preparing patient documentation.
- Facilitate communication between patients and healthcare providers, ensuring excellent customer service and patient satisfaction.
- Assist in coordinating specialist referrals and managing follow-up care plans.
- Provide general administrative support to the practice, including calendar management and data reporting.
Kualifikasi
- Proven work experience as a Medical Virtual Assistant, Medical Secretary, or similar role in a clinical environment.
- Solid understanding of medical terminology, healthcare processes, and patient privacy laws (HIPAA/HDS).
- Proficiency with EHR/EMR systems and practice management software.
- Excellent verbal and written English communication skills.
- Exceptional organizational and time management skills with high attention to detail.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Reliable high-speed internet connection and a suitable home office setup.
- Flexibility to work during Singapore business hours (morning/midday shift in PH).