Deskripsi Pekerjaan
Are you passionate about building meaningful connections and driving customer success? Healthy Moments Consulting is seeking a highly motivated Member Relations Specialist to join our growing team in Calamba City. In this role, you will be the face of our commitment to excellence, serving as a primary point of contact for our members.
We are looking for a proactive professional who excels at turning feedback into action. You will work closely with Club Managers to implement high-impact retention strategies, ensuring that every member feels valued and supported. Your insights will be instrumental in shaping our service offerings and fostering a community of loyalty and engagement. If you are a results-oriented individual with a knack for empathetic communication and data-driven problem solving, we invite you to help us create 'healthy moments' for our valued members.
Tanggung Jawab
- Develop and execute effective member retention strategies to reduce churn and increase satisfaction.
- Proactively engage with members to understand their needs, preferences, and pain points.
- Analyze member feedback and service data to provide actionable insights for service improvement.
- Support Club Managers in daily operations and the implementation of corporate initiatives.
- Resolve member inquiries and concerns with a professional, solution-oriented approach.
- Monitor community engagement metrics and report on performance trends to leadership.
- Facilitate member onboarding and educational programs to enhance the overall user experience.
- Coordinate with internal teams to ensure seamless delivery of membership benefits.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Human Resources, or a related field.
- At least 1-2 years of experience in customer success, member relations, or account management.
- Exceptional verbal and written communication skills with a professional demeanor.
- Strong analytical skills with the ability to interpret feedback and identify trends.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work collaboratively in a fast-paced, client-facing environment.
- Proven ability to manage multiple priorities and meet operational deadlines.
- Strong organizational skills with high attention to detail.