Deskripsi Pekerjaan
Join FUNNOW Group as a Merchant Liaison Officer and become a vital bridge between our organization and our valued merchant partners. This part-time position offers an exciting opportunity to develop strong relationships, ensure smooth communication, and contribute to our company's success in the Central Region.
As a Merchant Liaison Officer, you will play a crucial role in maintaining positive relationships with merchants, addressing their concerns, and ensuring their needs are met with excellence. You will be the face of FUNNOW Group, representing our values and commitment to exceptional service. The ideal candidate is highly motivated, well-organized, and thrives in a dynamic environment where they can make a tangible impact.
This role is perfect for someone who enjoys building relationships, solving problems, and working in a fast-paced setting. You will have the opportunity to develop your communication and negotiation skills while contributing to the growth and success of our merchant network. The position offers flexibility and the chance to work with diverse clients across various industries.
At FUNNOW Group, we value our employees and provide a supportive work environment where your contributions are recognized. As a Merchant Liaison Officer, you will gain valuable experience in relationship management, customer service, and business operations. This is an excellent opportunity to grow your career while making a meaningful impact on our merchant partners' experience.
If you're looking for a part-time position that offers variety, challenge, and the chance to make a real difference, we encourage you to apply for the Merchant Liaison Officer position at FUNNOW Group. We look forward to welcoming a motivated individual who shares our commitment to excellence and customer satisfaction.
Tanggung Jawab
- Establish and maintain strong relationships with merchant partners in the Central Region
- Act as the primary point of contact between merchants and the company
- Address merchant inquiries, concerns, and feedback promptly and professionally
- Coordinate between merchants and internal departments to resolve issues efficiently
- Monitor merchant satisfaction and implement strategies to enhance relationships
- Collect and analyze merchant feedback to identify opportunities for improvement
- Prepare regular reports on merchant relationships and performance metrics
- Stay updated on industry trends and competitor activities to provide valuable insights
Kualifikasi
- Excellent communication and interpersonal skills with the ability to build rapport
- Strong organizational abilities with attention to detail
- Proven problem-solving skills and ability to think on your feet
- Flexibility to adapt to changing priorities and requirements
- Ability to work independently and as part of a team
- Previous experience in customer service, sales, or account management is preferred
- Proficiency in using CRM systems and Microsoft Office Suite
- Highly motivated with a positive attitude and willingness to learn