Deskripsi Pekerjaan
Are you a strategic thinker with a passion for driving merchant growth and fostering long-term business partnerships? Radikari is seeking a motivated Merchant Strategy Associate to join our dynamic team in Jakarta Selatan. In this role, you will be the backbone of our merchant success, ensuring our partners are not only satisfied but consistently achieving growth through our platform.
You will work closely with cross-functional teams to identify market opportunities, optimize merchant performance, and resolve complex challenges. We are looking for a professional who excels in relationship management and can translate data-driven insights into actionable growth strategies. If you are eager to impact the digital ecosystem in Indonesia and thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Develop and implement strategies to increase merchant retention and platform engagement.
- Serve as the primary point of contact for key merchants, providing proactive support and solutions.
- Analyze merchant performance data to identify trends, pain points, and opportunities for optimization.
- Collaborate with the internal marketing and product teams to roll out new features and promotional campaigns.
- Conduct regular business reviews with merchants to align our services with their business goals.
- Resolve escalated merchant issues efficiently, ensuring a high level of customer satisfaction.
- Stay updated on local market trends and competitor activities to refine our merchant strategy.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Communication, or a related field.
- Minimum 1-2 years of experience in Account Management, Relationship Management, or Customer Success.
- Strong analytical mindset with the ability to interpret data and create growth strategies.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Proficiency in using CRM tools and productivity software (e.g., Google Suite, Microsoft Office).
- Self-motivated, proactive, and capable of working effectively in a fast-paced environment.
- Fluency in Indonesian and professional proficiency in English.