Deskripsi Pekerjaan
Join Berijalan, a distinguished member of the Astra International group, dedicated to streamlining and perfecting business processes through innovative service solutions. We're seeking dynamic individuals to fill our Mitra Tema Cycle 2 position, where you'll become a vital part of our customer experience revolution. In this role, you'll directly impact customer satisfaction by resolving inquiries, providing tailored solutions, and maintaining seamless communication channels. Our collaborative environment offers extensive training programs and career growth opportunities within Indonesia's leading business conglomerate. If you're passionate about delivering exceptional service and thrive in fast-paced settings, this is your chance to contribute to Astra International's legacy of excellence.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve customer issues efficiently while maintaining service quality standards
- Document interactions and update CRM systems with accurate information
- Collaborate with cross-functional teams to address complex customer needs
- Meet key performance metrics including resolution time and satisfaction scores
- Identify process improvement opportunities to enhance service delivery
- Maintain comprehensive product knowledge across service offerings
Kualifikasi
- High school diploma or equivalent (D3/S1 preferred)
- Minimum 1 year customer service or call center experience
- Excellent Bahasa Indonesia communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including weekends/holidays
- Customer-centric mindset with attention to detail
- Basic English proficiency for documentation purposes